Help Center

Frequently Asked Questions

General Questions

How do I contact you?

Is this a subscription service?

When will you ship internationally to my country?

How quickly can you answer my email?

Orders & Payments

Can I edit my order?

Free Shipping

I recently purchased an item and now it's on sale, can I get a price adjustment?

Can I edit my shipping address after my order has been placed?

Shipping

How long is the order processing period?

General Shipping Information

Do you ship internationally?

Do you ship to South Korea?

Where is Vlyvly Co. located and ship the products from?

Returns & Cancellations

I'd like to return an item, what's the procedure?

Can I cancel my order?

Products

I think my product is expired!

I received a damaged item, what do I do?

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